RETURNS / EXCHANGE POLICY

What is Chase Haul’s 7 days returns and exchange policy? How does it work?

Chase Haul’s returns and exchange policy gives you an option to return or exchange the product, after receiving the order. We offer 7 days hassle free returns and exchange from the date of delivery and further 7 days for the returned product(s) to reach us.

Kindly note all exchanges are subject to stock availability.

The following rules apply to our Returns and Exchange Policy:

1. We offer reverse pick-up services at no additional costs or charge. Pickup will be attempted as per the delivery partner. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse pick up is subject to availability of the service in your area pin-code.
2. Please return your product(s) along with tags,labels,etc in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
3. We only accept returns for products purchased directly from Chase Haul’s website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
4. Please check the items, type of returns / exchange, and other related details carefully. Our courier partner will pick up only the items mentioned at the time of submitting the returns / exchange request by you.

How much time will it take to refund the amount and where will I get it?

Kindly allow 7 business days for the return to be processed and the amount to be reflected in your bank account. Please note: Refunds / bank transfers are only applicable for prepaid orders / online payments made on our website.

Payments made through COD option will receive a refund amount credit to the www.chasehaul.com wallet worth the same as your order value which is valid for one year from the date of the issuance of the credits.

Please note: Shipping charges are non-refundable in case it's not for self shipping.

How can I return an order on Chase Haul?

You can only apply for a Return from your Chase Haul account. Login to your account and Create a ‘Return Request’ under the “My Orders” section. Follow the screen that comes up after tapping on the ‘Return Button’. Please make a note of the return id which we generate at the end of the process. Keep the item ready for pick up or ship it to us on the basis of the return mode.

What is the refund policy for returns of orders placed during any sale event?

If an order placed during any sale event is returned to us, only the amount paid by you will be refunded, not the current product price/ Maximum Retail Price.

I have received store credits. How do I redeem them while placing an order?

Please sign in with your registered Email to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.

What is the refund process for combo product deals?

Any items purchased from a combo pack or any such promotions wherein free products are included, such orders will not be eligible for returns or exchanges. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on hello@chasehaul.com

How many times can I apply for a return or exchange?

Once a product is exchanged and is delivered, no further actions such as exchange or return would be applicable on that order.

Where should I Self-Ship the products to be returned / exchanged?

In case your pincode is non-serviceable for reverse pick up, you will have to courier the product(s) to our warehouse on the following address: Planet In Mind Private Limited - 36/1E/1G East Topsia Road, Kolkata, WB- 700039.

How do I Self-Ship the products?

Please ensure all the item(s) are packed securely to prevent any loss or damage during transit and the order id and the mobile number are mentioned in the packaging.

All items must be in unused condition with all original tags attached and packaging intact.

Returns / Exchange has to be initiated within 7 days of receipt of product. Please email us at hello@chasehaul.comcom from your registered email to trigger the request along with your Mobile Number, Bank account details and Order Number details respectively.

For COD Orders: The amount is refunded in the Chase Haul wallet which is valid for one year from the date of the issuance of the credit.

For Prepaid Orders: Full amount is refunded into your original payment mode through bank transfer within 5-7 business days.

A fixed amount of Rs. 100 will be reimbursed to your Chase Haul wallet subject to the return having met our Returns and Exchange Policy.

If you self-ship any product without officially informing us through our returns / exchange process, we will not process the return.